Returns form

Read this before returning a product or fill out the form below, please:

In we strive to offer our customers the best quality in all our products and services. But if you have reason to return a product, we indicate the instructions below.

We give the possibility to return the products you want should not be satisfied, you have 15 calendar days to change your mind! gives you the ability to take advantage of 15 days (which marks the article L 121-20 of the Consumer Code), to return a product that you are not satisfied. This period starts from the date of receipt of your package.

Products must be returned in their original condition and with original packaging. If the product is opened, it is imperative that both the packaging and the contents and accessories are in perfect condition. We can not access your refund request if the packaging is used, spent, manipulated, or damaged product or its accessories.

1. The right of withdrawal and refund shall not apply to goods made to the consumer's specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly, spare parts due to their great fragility They have been mishandled during assembly or installation discs and software which were unsealed and computer files supplied electronically that can be downloaded or reproduced immediately and services for which the applicable legislation provides for such exception.

The buyer has to bear the cost of shipping if it intends to their right of withdrawal does Empetel is easy and picks it up or change for just € 7.90.

2. In the event that the product is returned to be defective or not working properly handling the run of our own shall follow the same process outlined below. If the customer notifies us of receiving the defective product within the first 48 hours, pick handles, check and vambiarlo no cost to the buyer.

 In the event that the client detects a problem with the delivery time of your order (impact on transport packaging damaged, missing or damaged products) must contact our customer service center in email or the phone 958 99 November 63 within the following 48 hours reception. If not reported, no claims will be accepted.

 * After receiving the return, we will analyze its contents and will ship the product back or you will pay the amount.


3. If the product has stopped working properly in the warranty period, you may choose to contact the manufacturer presenting our bill or ask us to process warranty for you. Empetel is it easy, we went to pick it up and return it once repaired or replaced by the manufacturer (cost € 9.90).

 * If the guarantee covers parts mounted outside an authorized service, the manufacturer reserves the right to process the warranty due to a possible malfunction, use of corrosive pagementos and inadequate tools.

Return Process:

In case of defective product, wrong product shipped, or withdrawal; the procedure is the same.

To make a return and a refund of the product successfully, you must follow these steps:

1-contact immediately by email to

2- Complete, print and give to send the form on this page and attach to the package to return or exchange.

3-Wait and receive us processing your return. Do not worry, via mail or phone contact with you.

   Returns that do not bear the return form can not be managed.


 * Incomplete, damaged or spoiled returned items will not be accepted.

** No refunds if they have not been authorized by Empetel or collected by our courier.