Terms and Conditions

A- Shipping:

Prices shown throughout the website include VAT.

Shipping costs listed below are valid for the Iberian Peninsula, the Balearic Islands, Ceuta, Melilla and Western Europe only. To consult other places.

Shipping costs are independent of the purchased items, quantity or price. It is the same for any request.

Some products that we have no stock at the time of purchase, orders will be partially without them, then the customer receiving the missing product at no cost.

1. Urgent NACEX Service / ASM 24h. Peninsula.

24h delivery. Peninsula
Offer: This service is free for equal or above 50 € orders.

The package is delivered to the customer's home. No shipments or deliveries on Saturdays, Sundays and holidays are made.

If the customer order before 18: 00h, receives at home the day before 19: 00h hours.

 If the customer orders after 18: 00h, your order leaves the next day and receives a day later before 19: 00h.

2. Urgent Baleares Service 24h. (Nacex)

The package is delivered to the customer's home. No shipments or deliveries on Saturdays, Sundays and holidays are made.

4. Service Canary Islands, Ceuta and Melilla.

The package is delivered to the customer's home with Correos, certified and urgent. No payment is recognized on delivery.

5. Table of charges and messaging:  

       Penínsla 24h

    24h Balearic Islands, Ceuta and Melilla Europe
Nacex courier / postal certificate ASM Nacex UPS / GLS
   Cost orders ≥50 € Free € 7.90
   € 7.90
          € 7.90
                 
Orders <50 € 4.90 €

Payment B-.

1. COD:

The customer pays the order to the messenger who delivers it at home.

The customer has the right to check what is inside the package before proceeding to pay the messenger.

This payment method has no nungún charge or cost to you.

2. PAYMENT VISA / MASTERCARD:

For your safety Empetel.es has relied on the system of payment by credit card of La Caixa, through its payment gateway.

For your safety Empetel.es has relied on the system of payment by credit card of La Caixa, through its payment gateway.

The bank details entered are encrypted and transmitted securely to servers in the bank and then are verified with the issuing bank to prevent fraud and abuse.

This method of data entry is guaranteed by SSL encryption technology (Secure Socket Layer) -128 bits, one of the most advanced systems currently available and effective protection, through which, no third party will have Internet access to this information to bank information entered by the customer.

Empetel.es not have access to the data of the customer's card.

Note: To ensure that the buyer is the cardholder,

Servired you can request a code that is automatically sent to the mobile number associated with that card.

Payment available: iupay

3. PayPal:

It is a secure method of payment by credit card. More information on www.PayPal.es

Also you can perform card payments without necessarily being registered in Paypal.

4. Bank / Income Transfer into account:

When the customer places an order one of the managers of EMPETEL.ES will provide a number of a bank account.

The customer enters the money in accounts EMPETEL.ES indicating your name and order number to correctly identify the income.

Once the deposit / transfer is carried out should send the receipt via fax or email indicating name and surname.

Once it is observed the transfer will proceed to the packing and shipping of the order.

Note: within three days is given to transfer, if payment is not received Empetel.es not guarantee the availability of products ordered.

5. Collection, repair and delivery. Express Repair

It is a new service that we added, the client requests a repair, screen change or housing. We collect the mobile home, we fix it and return it to send in within 72 hours. Only for Peninsula and the Balearic Islands. 

The cost of this service is 12 € and 29 € for mobile tablet and includes both shipping (pickup and delivery) and labor. To this must be added the cost of the screen or case. If the mobile is not repaired because it has other faults, we only charge you 19 € for this service .

Click here for more information regarding the repair of iPhones


C- Changes, refunds and cancellations.
To expedite the process of exchange or refund, please fill out the return form that can find and print: Returns Form

1. Changes

eleven. Defective merchandise
In the event that the goods arrive defective, Empetel.es shall, as appropriate, repair, replacement, price reduction or termination of the contract negotiations that are free for the buyer. This gratuity shall include the necessary costs incurred to remedy the lack of conformity of products with the contract, especially shipping costs as well as costs related to labor and materials. "

If screens will be found that the use of them has been taken has not gone beyond the mere physical.

 The customer must notify us within a maximum of 15 working days from receipt of the product or service and will exchange empetel.es assuming shipping costs.

After fifteen days of receipt: Read the section on guarantees below.

 

1.2 Right of withdrawal (because the product is not desired or is it wrong to ask).
- The buyer has fifteen working days from receipt of the product or from the contract to provide services for the practice of law without having to justify the decision and without penalty of any kind.

Only you have to bear the cost of return generated.

- To accept a return both the product and packaging must be in perfect condition and with all original content (in case of screens will be found that their use has been taken of them did not go beyond mere verification) and not having spent 15 working days from receipt of product or service. To expedite the preceso, please clearly indicate the order number, name and phone number.

- Excluded from the right of withdrawal contracts for the provision of services if performance has begun, with the consumer and user agreement before the deadline of fifteen days.

- The company is not responsible for the mobile receiving for repair and are not collected or claimed by the customer within 30 days.


2. Returns

It has the following options:

- Return a product that has received defective or malfunctions within the first 48 hours of receipt. We turn to pick it up and change it (cost € 0)
- Return or change a product with which you are dissatisfied, it was wrong to ask or no longer want. (15 days from receipt). We spent to collect and / or change (cost € 7.90)
- Return a product to process a warranty with the manufacturer. We turn to pick it up and return it once repaired or replaced by the manufacturer (cost € 9.90)
Press: Returns Form

 

3. Cancellation of an order:

You have the right to cancel the order and only when this has not already been sent. Failure to accept the order, Empetel.es shipping claim.

You must request the cancellation by email stating the order number or by calling 958 991 163 Customer.

 

D- WARRANTIES:

 - The original accessories are warranted for the period, which under current law, is two years except in those products, which by their nature wear (batteries, screens, cases, screen protectors ...) warranty period can be lower.

(S) of part (s) repaired (s) or substitute products and / or repair supplied will be warranted for six (6) months from the date of repair, replacement or receipt of the replacement.

NO refunds screens have been removed plastic or showing signs of mishandling (remains of ashesivo, bending flex ..) are supported.

Also, repair and replacement will be free to the consumer and buyer, as long as the product has not been abnormal use as hitting, contact with liquids, assembly and handling erroneous or anything that make you lose the guarantee of origin (in this case the buyer is responsible for shipping and handling generated). This gratuity will include the necessary costs incurred to remedy the lack of conformity of products with the contract, especially shipping costs as well as costs related to labor and materials.

The warranty repairs are six months on the same fault.

In case of a bad our shop, Empetel will provide the customer with a terminal of the same model or similar characteristics. The customer must provide proof of purchase of the terminal.

  For any warranty management needs refilling return form that can find and print: Returns Form

 

 

Is it safe to buy in our online store? Here we follow some reasons for believing in us:

 

- Empetel.es is adhered to 'Trusted Shops', the only seals that have all official recognition (European Commission, National Consumer Institute, Spanish Data Protection Agency ...) and certify online shops carefully reviewing a set of up to 70 criteria (secure payment, data protection, management of guarantees and refunds ..) and committing to the standards of conduct set out in its Code of Ethics before granting European quality label. These seals will provide one sisteman complaint resolution and gratutio, fast and effective complaints and offer a guarantee of refund of the purchase and management of guarantees.

                                    

 

- You can pay on delivery at no charge and can check the package before pay the messenger. You can also pay by credit card with the secure and encrypted system 'Visa Verified' using Servired (we have no access to your banking details) or Paypal. Shipping within 24 hours from Granada with Nacex or ASM.

                   paiementsecurise

- Right of withdrawal The buyer has fifteen working days to exercise the right without having to justify the decision and without penalty of any kind.

    satisfait

- Close to you, free telephone support in the 63 and 958 99 11 Store in Granada

      service client

- Guarantees: We manage for you the manufacturer's warranty. 

POSSIBLE STATES OF YOUR ORDER:

From the "My account" may at any time, meet the state where your order is. Click on "Check Order Status" and displays any of the following states:

- Viewed Your order has been received correctly and will be processed shortly.
- Pending: You have chosen transfer payment and we are waiting for you to make or take effect.
You have chosen payment by credit card or PayPal and has not been completed successfully.
- Paid: We have successfully received your payment.
- Ready for shipment: The order is complete and packaged, ready to be shipped.
- Issued: Your order has been sent Nacex and receive the next working day before 19: 00h
                   (It is no longer possible to cancel the order).
-Entregado: Your order has been sent to the transport company ASM and receive the next working day before 19: 00h.
                   (It is no longer possible to cancel the order).
- In process: The requested material is out of stock in our warehouses and we are waiting for his arrival.
- Denied: The bank issuing the credit card or debit card has rejected payment
- Closed: Your order has been canceled.
 
Empetel.es guarantees its customers the option to cancel your order at any time provided that the cancellation is communicated before the order has been made available to the carrier for shipment (issued or delivered).