Contact information

'Experts in mobile and emergency repair parts and accessories original iPhone, Samsung, HTC, Nokia, LG and Sony.'

About our online shop:

Empetel.es is an online store and we sell mobile phone accessories and repair service  in the national territory and worlwide too. We have a physical store in Granada (Phone Center) and took in the telecommunications sector since 1998.  Empetel Phone Center SL is registered in the Companies Register of Granada society: volume 1323, Folio 155, Sheet GR: 35245. CIF: B18825943. We have more than 5000 items for sale online which places us alongside industry leaders, which took from 1998 and in 2011 began selling in France and Belgium. We have a large team between and technicians (own SAT), telemarketers, IT dependent business to provide the best customer experience and resolve any doubts arising from the specialists.

Is it safe to buy in our online store? Here we follow some reasons for believing in us:

Empetel.es is adhered to 'Trusted Shops', the only stamp that features all the official recognition (European Commission, National Consumer Institute, Spanish Data Protection Agency ...) and certifies online shops carefully reviewing a set of up to 70 criteria (secure payment, data protection, management of guarantees and refunds ..) and committing to the standards of conduct set out in its Code of Ethics before granting European quality label. These seals will provide one sisteman complaint resolution and gratutio, fast and effective complaints and offer a guarantee of refund of the purchase and management of guarantees.

You can pay on delivery at no charge and can check the package before pay the messenger. You can also pay by credit card with the secure and encrypted system 'Visa Verified' using Servired (we have no access to your banking details) or Paypal. Shipping within 24 hours from Granada with MRW and Nacex.

  • Right of withdrawal The buyer has fifteen working days to exercise the right without having to justify the decision and without penalty of any kind.
  • Service client & Guarantees: We manage for you the manufacturer's warranty.
  • New: Service delivery, repair and sale of accessories for shops and wholesalers. For Granada capital and suburbs we have messenger with free delivery. Special rates, contact by phone or info@empetel.es.
  • Services and products we offer in our online store:
    •   - Collection service, repair or mobile release and delivery to those who can not come to our shop in Granada, both professionals and individuals. I also send parts within 24 hours
    •   Repair and spare parts for all smartphones & tablets
  • Services and products we offer in our physical store:
    •   - Release of Mobile in the act. You can download the updated rate: here
    •   - Special iPhone repair service: change of screens in 20 minutes.
    •   - Replacement of screens, covers and other components. Express service.
    •   - We have real stock of all accessories and components set forth in this website.
    •   - Service delivery, repair and sale of accessories for shops and wholesalers. For Granada capital and suburbs we have messenger with free delivery. Special rates, contact by phone.
Address EMPETEL PHONE CENTER S.L.

Emperatriz Eugenia st, 17
18002 Granada
Spain

Phone (+34) 958 99 11 63
Contact person Servicio técnico-comercial ventas
Email info@empetel.es

Contact hours (Store opened):

From 10:00 to 14:00 and 17:00 to 21:00.

Saturdays from 10:30 to 14: 00h. Closed Sundays.